In the 1980s, US leaders realised the need for American companies to improve quality in order to compete more effectively on global markets. Congress then enacted legislation to institute the Malcolm Baldrige Awards with objectives of identifying and recognising role-model businesses, establishing criteria for evaluating improvement efforts, and disseminating and sharing best practices. Since then,…

BPIR Categories

14.3.4 Conduct a business excellence assessment.
14.3.3 Implement an org-wide continuous improvemnt program

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