The Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. This article records the reflections of Laurence (“Larry”) Smith, a long-time advocate of quality and systems-thinking-based management of US businesses. In the early 1980s, while he was leading a chamber of commerce in northeastern Massachusetts, Smith recognized “the…

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.

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