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Summary of Best Practices
The following is a summary of the best practices and/or insights
associated with healthcare excellence covered in this Best Practice
- Develop and communicate your organisation’s goals, purposes
and strategic objectives with the support of your staff; this will
engage your workforce.
- Encourage engagement by ensuring employees:
Develop core values that reflect organisational
aspirations, and inspire employees because they resonate with their own
Reinforce the desired organisational culture in performance
appraisals, education and training, and within formal/informal
Translate organisational values and culture into everyday
attitudes and behaviour, and eradicate unwanted behaviour (e.g.
dishonesty, abuse, bullying, and gossip).
Establish a culture of ongoing initiatives using physician
leadership to ensure future cost and quality goals are achieved.
Include nurse representatives on boards and executive
management teams to improve healthcare quality and safety.
Employ new technologies—such as telehealth and telecare
systems—to provide patient independence, security, confidence and
quality of life, and to save on substantial treatment costs.
As a healthcare organisation, serve as a role modelfor
healthy living and fitness.
Use “green principles” to operate healthcare organisation
buildings, systems and equipment in a more efficient, effective and
Use Lean Six Sigma to improve processes and eliminate waste.
Use business excellence models such as the Baldrige
Criteria for Performance Excellence and the EFQM Excellence Model to
provide an overall assessment of your healthcare organisation’s
operations, services and performance results.
Use benchmarking (and the BPIR) as a means to learn from
the best practices of other healthcare providers.
- are led by competent people
- have a clear sense of direction
- are selected to achieve desired organisational goals
- are continuously invested in, which creates a valuable
reservoir of goodwill for both good and bad times.
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