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The Dubai Government Excellence Programme (DGEP), part of the General Secretariat of the Executive Council of Dubai, launched the Dubai We Learn initiative in October 2015. This initiative is in cooperation with the Centre of Organisational Excellence Research (COER), New Zealand. The initiative aims to empower a culture of institutional learning and the transfer and exchange of knowledge within the government sector.

The initiative consists of the mentoring of 13 benchmarking projects, training in organisational learning and benchmarking, and the provision of a best practice resource,, for all 37 government entities.

The 13 government projects are shown below:

Government Entity Project title
Dubai Cooperation for Ambulance Services Development of Emirati Paramedic’s Leaders
Dubai Courts Personal Status Smart Certifications Services
Dubai Culture Developing National Human Resources for Museums
Dubai Electricity & Water Authority Shams Dubai Initiative
Dubai Land Department Towards Happy Employees
Dubai Municipality Improving Purchase Procedures and Channels
Dubai Police Head Quarter Smart Police Officer
Dubai Statistics Center Innovative Statistics
General Directorate of Residency & Foreigners Affairs Dubai Developing a World-Class Customer Service Design Process
Knowledge & Human Development Authority People Happiness
Mohamed Bin Rashid Enterprise for Housing Improving Customer Experience
Public Prosecution Judicial Knowledge Management
Road and Transport Authority RTA’s Knowledge Repository Gateway

For more information about this initiative download the attached article and sign-up up to COER’s newsletter to receive the latest updates.

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Latest News Categories: Benchmarking, Best practices, Dubai We Learn, Latest News, Research Projects