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Elisa Oyj – Finland – EFQM Excellence Award – 2021

An uncertain macroeconomic environment is still prevailing in the core markets. Elisa continuing productivity improvement development, for example by increasing automation and data analytics in different processes, such as customer interactions, network operations and delivery. Additionally, the continuous quality improvement measures will increase customer satisfaction and efficiency and reduce costs.

Keolis Lyon – France – EFQM Excellence Award (Outstanding Achievement in Customer Centricity) – 2021

Agility is one of Keolis Lyon’s main strengths, which has been empowered during the crisis due to the robustness and best practices of our organisation, and the commitment of our employees.In 2020, the passenger transport sector has been strongly impacted by the COVID-19 crisis with an estimated 25% drop in the mobility market.
Keolis Lyon has a public service mission and we adapted very quickly and several times to the TCL network transport plan.

Dubai Electricity & Water Authority (DEWA) – United Arab Emirates – EFQM Excellence Award – 2021

An uncertain macroeconomic environment is still prevailing in our core markets. We are continuing our productivity improvement development, for example by increasing automation and data analytics in different processes, such as customer interactions, network operations and delivery. Additionally, our continuous quality improvement measures will increase customer satisfaction and efficiency and reduce costs.

Roads and Transport Authority (RTA) – United Arab Emirates – Benchmarking Project – 2019

Roads and Transport Authority (RTA)’s benchmarking team was awarded TRADE Benchmarking Proficiency with Commendation (5-6 Stars) by the Dubai Government Excellence Program (DGEP) and Centre for Organizational Excellence Research (COER). This chapter describes the benchmarking team’s project and achievements for each stage of the TRADE Methodology.

Established in 2005, RTA defines innovation as the catalyst for the creative change that drives RTA products, services, processes, and business models. RTA’s innovation strategy and system aim to assist RTA in achieving three key objectives.

Dubai Electricity and Water Authority (DEWA) – United Arab Emirates – Benchmarking Project – 2019

Dubai Electricity and Water Authority (DEWA)’s benchmarking team was awarded TRADE Benchmarking Proficiency with Commendation (7 Stars) by the Dubai Government Excellence Program (DGEP) and Centre for Organizational Excellence Research (COER). This chapter describes the benchmarking team’s project and achievements for each stage of the TRADE Methodology.

DEWA launched the EV (Electric Vehicle) Green Charger initiative in 2014 to support the Dubai Carbon Abatement Strategy 2021, and to promote sustainable transportation in Dubai by encouraging the Dubai public to switch from high emission internal combustion vehicles to zero-emission electric vehicles. The Emirate of Dubai has a target to have approximately 32,000 EVs and hybrids on Dubai roads by 2021 (2% of vehicles). DEWA has provided over 4,000 MWh of free electricity as an incentive for EV customers through its extensive public charging network. It has achieved a 1:2 ratio between EV chargers to registered EVs in Dubai through more than 350 public EV charging outlets.

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