IBPC 2018 winner logos

The 6th International Best Practice Competition was held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress. The Congress, attended by 1,300 delegates, was hosted by the Abu Dhabi Chamber of Commerce and Industry and supported by key partners, the Centre for Organisational Excellence Research, Asia Pacific Quality Organisation and the Global Benchmarking Network.

From 72 entries from 17 countries, 36 best practices from 31 organisations were presented to the audience and a judging panel through 8-minute presentations followed by 4 minutes of questions and answers. From these the top 10 were selected, and then the top 5 qualified to the final and gave presentations to another set of judges.

The winner and runners-up with the Judging panel and Abu Dhabi Chamber’s Director General Mohamed Helal Al Mheiri & Congress Chairman, Professor Hadi Eltigani

The winner and runners-up with the Judging panel and Abu Dhabi Chamber’s Director General Mohamed Helal Al Mheiri & Congress Chairman, Professor Hadi Eltigani



  • Jollibee Foods Corporation, Philippines, We Listen and Learn from the VOICES of our CUSTOMERS to SPREAD Joy to the World


Runners-up of equal standing:

  • Dubai Police, UAE, Productivity and Vehicle Availability within Vehicle Fleet Maintenance
  • Arya Sasol Polymer Company, Iran, Sustainable Continuous Development of Safety Improvement Plan
  • Dubai Electricity Water Authority, UAE, AFKARI Ideation Management System
  • Abu Dhabi City Municipality, UAE, Building Data Management System for streamlining Building Data Delivery process and extracting Indoor details


Top 6 to 10 of equal standing:

  • Municipal Government of Carmona, Philippines, From Seclusion to Inclusion: Carmona, Cavite’s Journey Towards Empowering the Persons with Disability in the Community through the Community-Based Inclusive Development Matrix
  • Maritime and Port Authority of Singapore, Singapore, Accelerating Innovation in the Maritime Industry through the MPA Living Lab
  • City of Fort Collins, USA, City of Fort Collins Climate Action Plan
  • Department of Science and Technology Regional Office No. IX, Philippines, Laboratory On-line Referral System: An Innovation in Government Service Delivery
  • Ambulatory Healthcare Services, UAE, Integrated Student e-health in the Public Schools of Abu Dhabi

Judges of qualifying rounds:

  • Dr Martin Andrew, Director, Australian Organisation for Quality, Australia
  • Shouqi Al Yousuf, Senior Business Excellence Consultant, Abu Dhabi Chamber of Commerce and Industry, UAE
  • Dr. Zeyad El Kahlout, Senior Quality and Excellence Advisor, Dubai Government Excellence Program (DGEP), UAE
  • Dale Weeks, President and Chief Executive Officer, Global Leadership and Benchmarking Associates, USA

The final was judged by:

  • Dr Charles Aubrey, Chairman APQO International Advisory Panel, United States
  • Russell Longmuir, CEO, EFQM, Belgium
  • Patrick Lim, Director, Business & Service Excellence, Singapore Enterprise, Singapore
  • Richard Cross Specialist in Talent Management, Leadership Development and Organisational Change, United Kingdom

The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices. The Best Practice Competition was founded by the Centre for Organisational Excellence Research, the developers of the Business Performance Improvement Resource. Videos of all 36 best practice presentations will be on the soon, sign up to the BPIR newsletter to receive updates.

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