Best Practice Reports
Leadership: Legal and Ethical Behaviour
There are two types of compliance when it comes to behaviour within an organisation: legal and ethical. Legal compliance is about following the law, rules, and regulations, while ethics means doing what is right and behaving with integrity. It is important to note that you can be legally compliant and yet unethical.
Leadership: Vision, Mission, and Values
Vision is where an organisation wants to go: it describes the targeted successful state for an organisation. An organisational vision should be challenging and inspirational to its employees and stakeholders. A vision statement usually presents an ideal in the longer rather than in the shorter term.

Mission is what an organisation is here to deliver. It is the reason for its existence and supports the attainment of the vision. The mission is usually measured by how well an organisation is achieving its objectives and goals.

Values are the guiding principles of the organisation. It gives employees a moral compass, a set of ideals, and a standard of behaviour expected in the organisation. Some organisations use a code of conduct or ethics to put these values into practice.

Together, the vision, mission, and values communicate an organisation’s philosophy. They set the direction and the purpose, and show what the organisation cares about in its journey towards fulfilling its vision.

Self-Managed Teams and Holacracy
Self-managed teams are groups of employees who work with minimum supervision. Whereas in a hierarchical organisation employees have to report to managers, self-managed teams are responsible for handling various assignments, solving problems, and making decisions. Holacracy is one of the more recent systems of structuring self-managed teams within an organisation. When fully adopted, there is no conventional management hierarchy; instead, power is fully distributed, giving individuals and teams the freedom to self-manage while staying aligned  to the organisation’s core purpose. Holacracy favours small teams, called circles, with team members holding a number of different roles depending on the assignment. These circles self-organise, make rapid consensus-based decisions, and have the flexibility to adjust roles and solutions effectively to meet organisational goals.

The movement of people across a country’s borders is usually controlled by immigration authorities. The movement of all other things – for example, goods, hazardous items, vehicles, and animals – is controlled by a government department, agency, service or authority called customs. In general, a customs department decides what can or cannot enter or leave a country, how much should be paid in terms of duty (tax) for that to happen, and prevents the illegal import and export of banned or dangerous goods.

Every country has its own laws and regulations relating to the import and export of goods. However, for the purposes of business and international trade, some of these laws and regulations are governed by formal international agreements. This ensures security, and facilitates and expedites the clearance of goods in an efficient manner.

Vehicle Fleet Maintenance and Management
A vehicle fleet is a group of vehicles used by an organisation for the purposes of work. These vehicles are usually owned or leased by a business (for example, a car rental or bus company) or government entity (for example, a municipal utilities department or the police or fire service). They can include cars, utility vehicles, motorcycles, heavy and industrial-use vehicles, trailers, as well as all forms of aircraft and boats. While vehicle fleet  maintenance may appear technical, its primary focus is to ensure an organisation’s vehicles are safe for use and roadworthy.

Fleet management encompasses fleet maintenance, and aims to develop strategies to maximise the life span of    a fleet of vehicles. It also governs driver behaviour. Most fleet managers use fleet maintenance or management software to track driver activity, vehicle maintenance details, and to determine ways to optimise their use. This information exchange between a vehicle fleet and a central authority is known as a fleet telematics system.

Think Tanks
Think tanks are defined as organisations that engage in the business of public policy. They research, analyse, and produce opinions on every imaginable topic in order to advise and inform public policy makers and those who think about public policy. Think tanks operate all around the world, usually as independent, not-for-profit organisations; they tend to support themselves through their products and consultancy services, as well as through donors and sponsors. They can be affiliated with the government, political groups, interest groups or private corporations.
Performance Management Systems for EMS
Emergency and rescue services are organisations tasked with responding to various emergencies and ensuring public safety and health. Three primary emergency services can be summoned directly by the public: police, fire, and emergency medical services (EMS), which are also called ambulance services or paramedic services. This report will focus on how corporate performance management (CPM) principles can be applied to these emergency services to promote world-class delivery of care and optimal outcomes for the public.
Business Excellence 2
Business excellence means the development and strengthening of all facets of a company or organisation to improve performance and create value for its stakeholders. It can be seen best when an organisation has and demonstrates world-class strategies, processes, and stakeholder-related performance results. Business excellence can be validated through assessments using proven business excellence models (BEMs), which are based on a set of fundamental concepts or values. These BEMs continue to evolve thanks to extensive studies of the practices and values of the world’s highest-performing organisations.
Benchmarking 2
Benchmarking is the most effective and widely used way for companies of all sizes to improve performance and gain a critical advantage. Every organisation can learn and improve its business performance, no matter how strong its business model or end-of-year results. Even confirmed global leaders such as Xerox, Starbucks, and PepsiCo confirm the importance of benchmarking to staying one step ahead of their competition.
Ideas Management System
This report outlines the best practices research undertaken by in the area of ideas management systems. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.

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