Best Practice Reports
Customer Loyalty 2
Customer loyalty is when a customer continues to purchase or use a product or service over the long term, even when other similar types of products or services are available.
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Product Lifecycle Management 2
PLM encompasses the development and management of a product, from its conception as an idea, through its design and manufacture, to the final disposal, recycling or re-manufacture stage.
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Healthcare Excellence
Performance  excellence  within  healthcare  organisations  is  achieved  by  a  combination  of  quality  care, motivated staff, efficient systems, sound economics, good leadership and committed teamwork.
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Excellence in Local Government
In the local government context, excellence refers to effective operations and services within local government organisations or bodies that meet or surpass the needs of stakeholders. This requires effective leadership, strategic thinking, human resource systems, processes, information management systems, financial controls, community partnerships and innovation.
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Employee Interviewing
Employee interviewing is used—along with performance appraisals, coaching and fact finding—to assess a person’s suitability and competency to undertake given employment-related responsibilities within the framework of a company or organisation.
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Information Communication Technology
The term Information Communication Technology (ICT) describes the integration of information technology (IT) and telecommunications systems.
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Employee Communication
The term “employee communications” refers to the channels and methods of communication between employers and employees.
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Design Thinking
In its broadest sense, the term “design thinking” describes creative thinking in action.
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Corporate Governance
Corporate governance is the system by which organisations are directed and controlled. This includes the framework of rules, relationships, systems and processes through which authority is exercised within each organisation.
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Knowledge Management
Knowledge Management (KM) is the process by which organisations generate value from their intellectual and knowledge-based assets.
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