Best Practice Reports
Workplace Wellness
Workplace wellness programmes are designed to help employees pursue a healthy lifestyle and reduce health risks. They enable employees to take actions that will improve both their physical and mental well-being.
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Customer Complaint Resolution 2
Customer complaint resolution processes identify and remedy service or product issues with the objective of satisfying and retaining customers.
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Succession Planning 2

Succession planning is a systematic process carried out by organisations to encourage individual advancement and ensure leadership continuity in key positions.
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Business Outsourcing
Business Process Outsourcing (BPO) involves sub-contracting business functions and processes to an external service provider.
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Employee Motivation 2
Employee motivation refers to the factors that energize, direct and sustain employee behaviour.
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Manufacturing Outsourcing
Manufacturing outsourcing involves the use of third parties to manufacture and distribute products that have been previously handled in-house.
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Organisational Ethics
Organisational ethics are associated with the core values espoused by an organisation. These core values are commonly written up in a code of conduct, which serves as a central guide for day-to-day decision making within the organisation.
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Enterprise Risk Management
Enterprise Risk Management (ERM) is a discipline that consolidates risk management throughout an organisation. It should be considered as a key component of organisational strategy, as it reduces the likelihood of potential catastrophic failures and increases the likelihood of organisational success.
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Supply Chain Management
SCM synchronises and establishes strong bonds of communication between the parties connected in a value chain. This enables the parties to function as a virtual organisation, which is able to deliver products and services faster, with higher quality, and at less expense.
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Strategy Deployment Metrics
The term strategy deployment metrics refers to those measures used to assess the progress and success of strategy deployment.
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