Best Practice Reports
Employee Onboarding
Employee onboarding, which goes beyond induction or orientation, involves the assimilation and integration of new employees into an organisation, providing them with the necessary tools and information to become successful, productive workers.
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Customer Satisfaction Management
Customer satisfaction management involves the effective coordination of customer experiences and the careful management of product and service quality so that they meet or exceed customer requirements.
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Leadership Development 2
Leadership development programmes enhance the quality of leadership and the abilities of leaders within an organisation.
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Occupational Safety
Occupational safety means providing employees with a safe environment in which they can work without injury and strain, one in which they are able to maximise their productivity.
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Workplace Wellness
Workplace wellness programmes are designed to help employees pursue a healthy lifestyle and reduce health risks. They enable employees to take actions that will improve both their physical and mental well-being.
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Customer Complaint Resolution 2
Customer complaint resolution processes identify and remedy service or product issues with the objective of satisfying and retaining customers.
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Succession Planning 2

Succession planning is a systematic process carried out by organisations to encourage individual advancement and ensure leadership continuity in key positions.
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Business Outsourcing
Business Process Outsourcing (BPO) involves sub-contracting business functions and processes to an external service provider.
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Employee Motivation 2
Employee motivation refers to the factors that energize, direct and sustain employee behaviour.
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Manufacturing Outsourcing
Manufacturing outsourcing involves the use of third parties to manufacture and distribute products that have been previously handled in-house.
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