Source: Dubai Government Excellence Program –

In this time of crisis, benchmarking and learning from global best practices have never been more important. It was for this reason the Dubai Government Excellence Program (DGEP) launched an accelerated benchmarking initiative called “Dubai We learn – Conquering COVID-19” to provide best practices and ideas to Dubai Executive Council’s Supreme Committee of Crisis and Disaster Management with the aim “for Dubai to become a Global Best Practice in Managing and Recovering from the COVID-19 Pandemic”.

It is our pleasure to share with you a joint publication by the Dubai Government Excellence Program (DGEP) and its partner the Centre for Organisational Excellence Research (COER). This report shares some of the findings from the international research that was undertaken for the project. A later publication will share information on the project itself and the best practices that have been implemented in Dubai.

This special report seeks to capture global best practices, specifically from countries that have achieved some success in their approach to managing the crisis. The report is organised into five key aspects of civil society, and focuses primarily on how various governments and the WHO have tackled – and, indeed, are still tackling – both the pandemic and its effects.
The five aspects are:

  • Pillar 1: Crisis Management
  • Pillar 2: Health
  • Pillar 3: Food Security & Supply Chain
  • Pillar 4: Economy
  • Pillar 5: Societal Behaviour


For information on Dubai We Learn please contact:

Maha Al Suwaidi,
Project Manager, Dubai Government Excellence Program,
The General Secretariat of the Executive Council of Dubai, United Arab Emirates.


Or contact Dr Robin Mann to learn more about the TRADE Best Practice Benchmarking Methodology,

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Posted by:Dr Robin Mann
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