A measure which can indicate the commitment of an organisation to undertake specified practices. The implementation of standards and practices that require third party audits such as ISO9000 and Investors In People may be expected to reduce the number of 2nd party audits.

BPIR Categories

3.6.1 Manage product/process/service development
5.5.3 Improve process/product performance
6.4.1 Improve process/service performance
15.6.15 Continuous improvement & general measures

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