An assessment of an individual’s, department’s, or organisation’s processes/systems. Results can indicate the effectiveness of training in, awareness of, or communication of, processes/systems audited.

BPIR Categories

15.6.15 Continuous improvement & general measures
15.1.1 Strategy success measures & performance indexes
5.5.3 Improve process/product performance
6.4.1 Improve process/service performance

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