This measure provides an indication of the effectiveness of adopting business excellence programme or principles. The increase in performance in organisational key performance indicators (for example, sales, customer satisfaction, employee satisfaction) must be able to be attributed, or not, to the adoption of business excellence. A good prior history of the KPI performance must be…

BPIR Categories

14.1.5 Analyse performance data.
15.1.1 Strategy success measures & performance indexes

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