A measure of the effectiveness of the call centre in providing fast and efficient service

BPIR Categories

7.3.1 Respond to information requests
15.2.4 Service performance e.g. quality/delivery/value
15.6.8 After-sales service/warranties/customer complaints
11.2.3 Process accounts receivable, credit, & collections

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X