A measure of response time to customer contact. This measure influence customer satisfaction and to inquiry conversion.

BPIR Categories

4.2.1 Manage sales & sell products & services
7.3.1 Respond to information requests
15.6.4 Market, selling & invoicing processes
15.6.8 After-sales service/warranties/customer complaints

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X