This measure provides an indication of the level of communications between the organisation and its stakeholders. The development of effective communications with stakeholders can facilitate a better understanding of their requirements, and an opportunity for early notification of significant changes.

BPIR Categories

2.2.1 Obtain stakeholder input into strategy formulation
2.5.1 Communicate policies & strategies
10.4.4 Manage internal information & knowledge sharing
15.6.2 Strategy development & deployment
15.4.3 Work org/job classification/teams/communication

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