This measure provides an indication of the cost of delivery in comparison with the overall sales value. This information will enable an organisation to prioritise how important it is to reduce delivery cost in comparison to other costs.

BPIR Categories

5.4.2 Deliver products to customers
6.3.1 Identify/schedule resources for service requiremnt
15.2.3 Product performance e.g. quality/delivery/value
15.2.4 Service performance e.g. quality/delivery/value
15.6.9 Delivery of products

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