This measure should include all costs including those relating to process inactivity, labour over and above normal, re-training, paperwork/procedures, and impact on other processes, customers, suppliers etc..

BPIR Categories

5.3.1 Develop & adjust production delivery process
15.6.3 Design of products, services or processes
6.3.1 Identify/schedule resources for service requiremnt
14.3.6 Provide ideas management & innovation processes

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