This measure provides a financial value of the outcome of delays. The measure can be tailored to any process and typically indicates a component of the cost of quality failures. Delay costs can be due to many factors including; punitive contract clauses, non-productive waiting time, costs due to impacts on other internal processes, and loss…

BPIR Categories

5.5.5 Implement systems for managing production/delivery
6.3.2 Provide the service

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