BPIR Categories
15.2.3 Product performance e.g. quality/delivery/value7.3.2 Manage customer complaints
15.2.4 Service performance e.g. quality/delivery/value
15.6.8 After-sales service/warranties/customer complaints
Measures whether customer complaints are resolved to the satisfaction of the customers’ needs.
7.3.2 Manage customer complaints
15.2.4 Service performance e.g. quality/delivery/value
15.6.8 After-sales service/warranties/customer complaints
7.3.2 Manage customer complaints
15.2.4 Service performance e.g. quality/delivery/value
15.6.8 After-sales service/warranties/customer complaints