A measure of am Electricity Utility reliability. Many utilities choose a reporting scheme that omits extreme power outages caused by nature. Others choose a reporting scheme that has the most inclusive data, e.g. the number of customer minutes “on” versus the number of minutes “of f” to determine the reliability rate.

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.6.9 Delivery of products

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