The index, an overall indicator, can be calculated from measures or surveys of related indicators e.g.., morale, retention, absenteeism, transfer requests, complaints, hours worked, it may also include measures from other indexes. It is important to ensure that all measures included are linked to goals and strategies i.e.., there must be an agreed reason to…

BPIR Categories

15.1.1 Strategy success measures & performance indexes
15.4.1 Employee satisfaction/dissatisfaction
9.6.2 Manage employee satisfaction

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