A method for measuring patient care quality. To be truly balanced, a scorecard must include various measures of quality. Core measures were developed by the US National Quality Forum as minimum basic standards. They are a widely accepted method for measuring patient care quality that includes specific guidelines for heart attack, heart failure, pneumonia, and…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.2.4 Service performance e.g. quality/delivery/value

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