A measure of healthcare quality. Keeping patients free from potentially avoidable complications is an important goal for all healthcare providers. A lower complications index indicates fewer patients with complications, considering what would be expected based on patient characteristics. The reference value for this index is 1.00; a value of 1.15 indicates 15% more complications occurred…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.2.4 Service performance e.g. quality/delivery/value

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