Patient survival is a universally accepted measure of hospital quality. The lower the mortality index, the greater the survival of the patients in the hospital, considering what would be expected based on patient characteristics. While all hospitals have patient deaths, this measure can show where deaths did not occur but were expected, or the reverse,…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.2.4 Service performance e.g. quality/delivery/value

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