Patient safety is an important measure of hospital quality. Patient safety measures are reflective of both clinical quality and the effectiveness of systems within the hospital. The reference value for this index is 1.00; a value of 1.15 indicates 15% more occurrences than were predicted, and a value of 0.85 indicates 15% fewer occurrences than…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.2.4 Service performance e.g. quality/delivery/value

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