A measure of effectiveness in gaining transplant authorisations. A donor is a person from whom at least one tissue item was recovered with the intent to transplant, regardless of whether the tissue was transplanted. An eligible death Is a death of a person aged 70 years or younger who is legally declared brain dead and does not exhibit any of the CMS exclusionary criteria.

BPIR Categories

15.2.2 Customer retention/referral/relationship building
15.2.4 Service performance e.g. quality/delivery/value

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