This measures the effectiveness, or value for money paid for the services provided. Utilisation rates are particularly important in association with fixed price contracts. To retain offshore supplier employees a fixed monthly fee may be necessary e.g. if a client pays to retain employees for a certain month he could seek to utilize at least 90% of the time paid for.

BPIR Categories

15.6.11 Financial management
15.2.4 Service performance e.g. quality/delivery/value
2.4.2 Create and implement outsourcing strategy

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