This measure provides an indication of the extent of the use of flowcharts to simplify process understanding. One of the first things that needs to be done when attempting to improve any area of an organisation is to identify and understand the organisation’s processes. Process mapping or flowcharting is a popular and effective way of…

BPIR Categories

2.3.1 Identify, plan & map key processes
14.3.5 Reengineer business processes & systems
14.2.4 Conduct best practice/ process benchmarking
15.6.2 Strategy development & deployment
15.6.15 Continuous improvement & general measures
15.6.14 Benchmarking/performance measurement/survey design

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