BPIR Categories
5.5.3 Improve process/product performance15.2.3 Product performance e.g. quality/delivery/value
7.2.2 Handle warranties & claims
15.6.8 After-sales service/warranties/customer complaints
An indicator of product quality. The first month’s operation is the most critical for all products in terms of customer perceptions.
15.2.3 Product performance e.g. quality/delivery/value
7.2.2 Handle warranties & claims
15.6.8 After-sales service/warranties/customer complaints
15.2.3 Product performance e.g. quality/delivery/value
7.2.2 Handle warranties & claims
15.6.8 After-sales service/warranties/customer complaints