An indicator of product quality. The first month’s operation is the most critical for all products in terms of customer perceptions.

BPIR Categories

5.5.3 Improve process/product performance
15.2.3 Product performance e.g. quality/delivery/value
7.2.2 Handle warranties & claims
15.6.8 After-sales service/warranties/customer complaints

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.