BPIR Categories
7.3.1 Respond to information requests15.6.4 Market, selling & invoicing processes
15.6.8 After-sales service/warranties/customer complaints
7.2.1 Provide post-sales service
A measure of query response performance, or whether organisations have the internal processes and procedures in place to respond to, and resolve, all queries that are received
15.6.4 Market, selling & invoicing processes
15.6.8 After-sales service/warranties/customer complaints
7.2.1 Provide post-sales service
15.6.4 Market, selling & invoicing processes
15.6.8 After-sales service/warranties/customer complaints
7.2.1 Provide post-sales service