A measure to determine stakeholder satisfaction. Stakeholders could be owners, employees, customers, suppliers, partners etc. Objectivity is perhaps the most important aspect in identifying stakeholder expectations and then measuring actual stakeholder satisfaction. Performance measures must be based on actual data compiled from empirical studies and surveys if they are going to have real value in…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.6.16 Governance/stakeholder trust in senior leaders

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