A measure of lead-time. Delivery lead time measures how quickly a supplier can deliver the required finished product or service to the organisation

BPIR Categories

5.4.2 Deliver products to customers
4.3.1 Accept orders & maintain customer accounts
6.3.2 Provide the service
15.2.3 Product performance e.g. quality/delivery/value
15.2.4 Service performance e.g. quality/delivery/value
15.6.9 Delivery of products

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