A measure of the difference between the suppliers promised quality and the supplier’s actual level of quality provided. This can be used to assess the performance of the supplier for producing new products at an expected level of quality.

BPIR Categories

15.6.3 Design of products, services or processes
5.2.2 Work with suppliers/outsourced contractors
6.2.2 Work with suppliers/outsourced contractors
3.6.1 Manage product/process/service development

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