A measure that provides an indication of customer care.

BPIR Categories

4.2.1 Manage sales & sell products & services
4.2.2 Negotiate terms
7.1.1 Develop, deliver, & maintain customer billing
15.6.8 After-sales service/warranties/customer complaints
7.2.1 Provide post-sales service
7.2.2 Handle warranties & claims
7.3.1 Respond to information requests
7.3.2 Manage customer complaints
1.3.1 Build customer relationships
6.3.2 Provide the service
15.6.4 Market, selling & invoicing processes
6.4.1 Improve process/service performance

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