News
Watch a Presentation on the Business Excellence Research & Projects Undertaken by the Centre for Organisation Excellence Research
Watch Dr Robin Mann’s Presentation on the Centre for Organisational Excellence Research (COER)’s research and consultancy projects on business excellence and benchmarking.
Celebrating 25 years of IMC Ramkrishna Bajaj National Quality Award
To commemorate 25 years of IMC Ramkrishna Bajaj National Quality Award the IMC’s Journal includes articles on the history of the award and the quality movement in general in India. Articles are from Niraj Bajaj the IMC RBNQA Chairman who recalls how he invited Suresh Lulla, who represented the Juran Institute in India, to help in structuring the IMC Quality Improvement & Technology Committee (IMC QITC).
Leadership Insights from the Baldrige Award-Winning City of Germantown
When the City of Germantown (TN) was named a Baldrige Award recipient in 2019, the small suburb of Memphis (just 20 square miles in size) became only the fourth city to earn the prestigious, Presidential award for organizational excellence.
During the Baldrige Program’s 32nd Quest for Excellence® Conference this year, Germantown City Administrator Patrick Lawton highlighted how his organization uses the Baldrige Excellence Framework to achieve and maintain high performance to serve its community.
Book Launch: The Learning-Driven Business – How to Develop an Organizational Learning Ecosystem
Introducing Dr Alaa Garad’s book “The Learning Driven Business – How to Develop an Organisational Learning Ecosystem” – a great read stressing the importance of individual and organisational learning. his book provides a significant contribution to organizational learning and business improvement literature. It is simple and easy to read, with many practical examples of how learning can be applied to create an organizational learning culture.
Seven Organizations Selected for Virtual Site Visits for 2021 Baldrige Award
Seven U.S. organizations have been selected to receive site visits this fall, proceeding to the final stage of the examination process for the 2021 Malcolm Baldrige National Quality Award (MBNQA), the nation’s highest award for organizational performance excellence.
Benchmarking in Supply Chain and Logistics
I was delighted to participate in the 4th European Conference on Industrial Engineering & Operations Management (IEOM) last month. The theme of this cycle was “Road to Resilient Manufacturing and Logistics”. Over the 4 days of the conference, there were more than 90 presentations, 11 competitions, and 6 discussion panels. It was truly an outstanding event!
Below I will share the key points of the presentation with some elaboration on the stages of TRADE Benchmarking methodology.
Want to reinvent how you do salaries in your organisation?
Back in 2017, I wrote a blog about three things to consider when thinking of moving towards self-set salaries. Since then, I’ve continued to gather examples of principles and practices from different organisations that I often share with people by email whenever they ask for resources on this topic. Here is what I have so far and if you know of any other examples, please do share so I can add to the list!
Register Now for the 26th APQO Conference Incorporating Qualcon 2021
The 26th Asia Pacific Quality Organisation (APQO) Conference and Australian Organisation for Quality (AOQ) Qualcon 2021 Conference is being held online for the entire month of October 2021.
Successful Doctorate Research into National Approaches to Business Excellence
The Centre for Organisational Excellence Research (COER) is pleased to announce the successful completion of Saad Ghafoor’s PhD Research Project. The research was part of a study titled Excellence Without Borders which was launched by COER in July 2018 and supported by the Global Excellence Model Council.
Are you Dilbert?
Was Dilbert wrong? Do most senior management actually care about their people? Watch this interesting debate and make your decision.