Best Practice Tools & Techniques - Sample

The following is a sample of one of the many best practice strategies, tool and techniques available to members of the BPIR.com. For access to a full description of the performance measure and linked bechmark data click here to join now

Technique: Customer Needs Assessment

Description: A systematic assessment of customer needs. Customer Needs Assessments help companies explore and understand customer issues, challenges, and needs. Understanding the specific needs customers have is critical in developing successful new products. A Customer Needs Assessment can provide companies with the following information:
- Where challenges exist
- Quantification of current problems, and whether they are expected to increase, decrease, or stay the same in the future
_ Assessing the direct and indirect costs..

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