In November and December 1995, a survey of 650 ISO 9000 registered manufacturing Malaysian companies was conducted and produced 247 positive responses (a response rate of 38%). More than 90% certified firms were included in the survey and it was the first one regarding ISO 9000 and TQM (total quality management) in the nation. Respondents…

BPIR Categories

5.5.4 Schedule & perform maintenance
9.6.5 Manage workplace cleanliness, health & safety
11.6.3 Manage facilities

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