A survey on re-engineering investigating the practices of UK manufacturers, services, public organisations and National Health Service (NHS) Trusts (hospitals) was conducted in 1995. Questionnaires were mailed to 125 managers in each sector. 65 replies were received, giving an overall response rate of 13%. The respondents' benchmarking activities were: 1. Benchmarking via comparison of performance…

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
1.1.5 Conduct customer surveys
2.1.1 Analyse & understand competition
14.2.2 Benchmark performance measures with noncompetitors
14.2.3 Benchmark performance measures against competitors

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