In a 2000 survey of 559 UK respondent organisations it was discovered that 45% of the organisations carried out some form of benchmarking. Problems encountered during the process by some of these organisations were; finding suitable partners, difficulties in comparing data (50% of benchmarking organisations found this), resource constraints (time, finance and expertise), and staff resistance. The main reasons given by the 55% of these organisations for not being involved in benchmarking at all,...

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14.2.1 Develop benchmarking capabilities

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