A questionnaire survey to 851 members of the American Society of Transportation and Logistics (AST&L) (non-transportation companies were excluded), obtained 197 responses for a response rate of 23.1%. This survey identified that there was a significant relationship between those organisations that had successful quality improvement programmes and those that benchmarked best transportation industry practices. Success…

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.2.3 Benchmark performance measures against competitors

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