BPIR Categories
14.3.3 Implement an org-wide continuous improvemnt program14.2.3 Benchmark performance measures against competitors
A questionnaire survey to 851 members of the American Society of Transportation and Logistics (AST&L) (non-transportation companies were excluded), obtained 197 responses for a response rate of 23.1%. This survey identified that there was a significant relationship between those organisations that had successful quality improvement programmes and those that benchmarked best transportation industry practices. Success was measured in terms of increased market share and decreased costs....
14.2.3 Benchmark performance measures against competitors
14.2.3 Benchmark performance measures against competitors