In a 2000 survey of 559 UK respondent organisations it was discovered that 45% of these organisations were involved in benchmarking to some degree or other, this figure, broken down to show the proportion of users by industry sector, is as follows: - Services & Retailing 30% - Financial Services 33% - Manufacturing 48% -…

BPIR Categories

14.2.1 Develop benchmarking capabilities
14.3.2 Implement an improvement approach/method/technique

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