In 1996 a survey targeted at all companies listed in a Hong Kong stock exchange was held to assess the application rate of 25 activities in quality improvement. The respondent rate was 20% (59 out of 294). Cause-and-effect diagrams were used by 56% of responding organisations and was the third most frequently used activity. The…

BPIR Categories

5.5.3 Improve process/product performance
6.4.1 Improve process/service performance
14.3.2 Implement an improvement approach/method/technique

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