A 2004 survey that examined comparative performance measurement (CPM) received responses from 119 city managers in Florida, USA and found there was limited belief in the utility and cost-effectiveness of CPM in their jurisdictions. Of the respondent cities: 1. Only 6.7% routinely compared performance against a neighbouring jurisdiction and only 8.4% saw this as a…

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.2.2 Benchmark performance measures with noncompetitors

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