In early 1995, the University of Central England conducted a quality cost survey of British manufacturing industry. 200 companies having 50 or more employees were selected from a CD ROM database to answer the 16-question postal survey. The results were 1. Of the 107 respondents, 65% (70/107) were divisions of a larger group and the…

BPIR Categories

5.5.3 Improve process/product performance
11.1.2 Manage resource allocation
14.1.1 Design & deploy performance measurement system

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