An interview survey of 21 major retail clothing and grocery chain stores' Free State (South Africa) regional managers was conducted in June 1995. Findings related to COQ were: - 76% of the respondents had calculated non-conformance costs for specified quality objectives. - Prevention costs were calculated by 67% of the respondents. Appraisal costs and failure…

BPIR Categories

5.5.3 Improve process/product performance
6.4.1 Improve process/service performance
14.1.1 Design & deploy performance measurement system

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