In 1997 a 'Best Practice' survey of over 1400 companies across New Zealand was carried out. Results indicated that 62% of companies having more than 40 full time employees measure customer satisfaction every six months to one year compared to 58% of firms having 10-39 full time employees.

BPIR Categories

1.1.1 Customer performance/satisfaction measurement

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X