In 1994, a survey was targeted at 100 chief executive officers and quality managers in Brazil's leading companies. The response rate was 84%. The sample firms comprised of 52.4% multinational and 47.6% local companies, 89.3 % of firms employed more than 500 people, and 73.8% of firms were from manufacturing industries. One of the results…

BPIR Categories

8.2.2 Create an environment for empowerment/innovation
5.5.3 Improve process/product performance

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