A questionnaire survey to 851 members of the American Society of Transportation and Logistics (AST&L) (non-transportation companies were excluded), obtained 197 responses for a response rate of 23.1%. Empowering all employees of an organisation to be responsible for quality is an indicator of an overall emphasis on quality and empowerment, so respondents were asked if…

BPIR Categories

9.7.1 Encourage employee involvement and feedback
8.2.2 Create an environment for empowerment/innovation
5.5.3 Improve process/product performance

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X