Studies by Gallup involving over 10 million employees in more than 100 countries between 1998 and 2008 showed that most employers focussed on satisfying employees with pay and benefits, but this did not lead improved business outcomes. The studies found that employee engagement was a much better predictor of outcomes in terms of productivity, profitability, customer metrics, and more. Overall: 1. 30% of employees were engaged, 55% were not engaged, and 15% were actively disengaged. 2. Engaged em...

BPIR Categories

9.7.1 Encourage employee involvement and feedback
9.6.2 Manage employee satisfaction
9.5.1 Develop performance management approach

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